# Fleet Coordinator - Last Mile(Delhi) - Contractual at Flix

- Company: Flix
- Status: Open
- Workplace: On-site
- Location: Delhi
- Level: Junior
- Discipline: DevOps & SRE
- Employment: Contract
- Posted: 2026-09-21
- Skills: Operations
- Apply: https://flix.careers/job/8816234002?gh_jid=8816234002

## Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As Fleet Coordinator – Last Mile, you will own day-to-day last-mile ground operations and real-time traffic control across our hubs and pickup/drop points in Delhi NCR — making sure passengers move smoothly between buses and cabs, cab operators deliver to standard, and your ground team runs like clockwork. 
 About The Role 
• Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR.
• Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules.
• Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly.
• Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience.
• Coach and support drivers on FlixBus standards, app usage, and service expectations.
• Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates.
• Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team.
• Own last-mile cab operator governance — share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship.
• Track operator SLAs and KPIs, flag underperforman

More Flix roles: https://deviantjobs.com/companies/flix