# Staff Engineer, Applied AI (Customer Agent) at Klaviyo

- Company: Klaviyo
- Status: Open
- Workplace: On-site
- Location: Boston, MA
- Level: Staff
- Discipline: AI & ML
- Employment: Full-time
- Posted: 2026-09-11
- Skills: Engineering
- Apply: https://www.klaviyo.com/careers/jobs/7993282003?gh_jid=7993282003

## Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. 
 Staff Engineer, Applied AI (Customer Agent) 
 About the Team: 
 Our Engineering team builds the AI systems that power how brands run their businesses on Klaviyo. We move fast, ship in production, and hold a high bar for what "AI-native" actually means: systems that make real judgment calls, not demos.
 The Customer Agent team is one of the newest and most ambitious groups in that org, based in Boston and working in-office: we're building a conversational AI system that lets brands serve their own customers at a scale no human support team could match. We're still small enough that one engineer’s work visibly shapes how the whole platform evolves. We're past the demo stage: the team ships changes against live customer traffic, measures quality with real evaluation frameworks, and treats reliability as a product feature, not an afterthought.
 About the Role: 
 As a Staff Engineer, you'll set the technical and product direction for a core area of Customer Agent end to end, building a 0-to-1 agentic product with the speed and ownership of a startup, backed b

More Klaviyo roles: https://deviantjobs.com/companies/klaviyo