# Senior Manager, Quality, Specialty at Airbnb

- Company: Airbnb
- Status: Open
- Workplace: On-site
- Location: United States
- Level: Lead
- Discipline: QA & testing
- Employment: Full-time
- Posted: 2026-08-31
- Skills: Community Support
- Apply: https://careers.airbnb.com/positions/8114342?gh_jid=8114342

## Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. 
 The Community You Will Join: 
 The Senior Quality Lead, Specialty is a newly created senior leadership role accountable for the quality program across several high stakes, high complexity Community Support functions: Safety, Premium Support, and CS Labs. These are not high-volume, routine support queues, they are the functions that handle sensitive guest and host interactions, carry high regulatory and reputational exposure, and demand a quality leader who understands the difference between behavioral compliance and genuine harm prevention. 
 The Difference You Will Make: 
 The successful candidate will arrive with a clear point of view on what world-class quality looks like in high-complexity, high-stakes support environments. 
 A Typical Day: 
 Strategic Leadership & Program Ownership 
• Own and execute the Speciality quality strategy aligned to several critical priorities: breaking silos, aligning with stakeholders, defining a clear operating model, and driving measurable impact.
• Establish quality operating models with shared governance, consistent calibration standards, and clear accountability frameworks, while preserving the differentiation that each function requires.
• Represent Specialty quality in WBRs, M

More Airbnb roles: https://deviantjobs.com/companies/airbnb