# Technical Operations & Insights Analyst at Figma

- Company: Figma
- Status: Open
- Workplace: On-site
- Location: San Francisco, CA • New York, NY • United States
- Level: Mid-level
- Discipline: DevOps & SRE
- Employment: Full-time
- Salary: $140K–245K
- Posted: 2026-11-10
- Apply: https://boards.greenhouse.io/figma/jobs/6249978004?gh_jid=6249978004

## Description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
 Figma helps teams turn ideas into products. Our Customer Operations & Support team helps customers use Figma and brings customer needs into operational and product decisions.
 As a Technical Operations & Insights Analyst, you will help shape where Support invests and how it scales. Reporting to the Manager of Workforce Management & Data Insights, you will combine hands-on analysis with metric development and cross-functional program leadership. You will identify opportunities across channel effectiveness, education, automation, and product improvements; assess their potential; and recommend priorities based on customer outcomes, quality, capacity, and cost. You will lead the work that turns those recommendations into measurable outcomes.
 This is a full time role that can be held from one of our US hubs or remotely in the United States. 
 What you’ll do at Figma: 
• Identify and size opportunities to improve customer outcomes and operating efficiency. Turn ambiguous questions into investment recommendations, including when to proceed, test, defer, or stop
• Develop trusted measures, including cost per 

More Figma roles: https://deviantjobs.com/companies/figma