# Support Engineer (m/f/d) at Flix

- Company: Flix
- Status: Open
- Workplace: On-site
- Location: Berlin
- Level: Junior
- Discipline: DevOps & SRE
- Employment: Full-time
- Posted: 2026-10-09
- Skills: IT & Engineering
- Apply: https://flix.careers/job/8842200002?gh_jid=8842200002

## Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  
 As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. 
 You'll be part of a globally distributed IT Infrastructure Support Team , within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support. 
 About the Role 
• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience 
• Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting 
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive 
• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM 
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency 
• Build hands-on experience with device management platforms and IT infrastructure tooling 
• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects 
 About You 
• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems) 

More Flix roles: https://deviantjobs.com/companies/flix