# Designated Support Engineer - Spark at Databricks

- Company: Databricks
- Status: Open
- Workplace: On-site
- Location: Singapore
- Level: Senior
- Discipline: DevOps & SRE
- Employment: Full-time
- Posted: 2026-11-02
- Skills: Spark
- Apply: https://databricks.com/company/careers/open-positions/job?gh_jid=8907735002

## Description

CSQ128R63
 Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.
 The impact you will have: 
• Manage large strategic accounts to provide high-touch support experience
• Project manage all open support cases to expedite support ticket closure
• Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution
• Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
• Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
• Carry out regular reviews of customer cases to identify trends
• Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders
• Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools
 What we look for: 
• 5+ years of customer-facing experi

More Databricks roles: https://deviantjobs.com/companies/databricks