# Governance, Risk and Compliance Analyst (Information Security) at Talkdesk

- Company: Talkdesk
- Status: Open
- Workplace: On-site
- Location: Portugal
- Level: Mid-level
- Discipline: Security
- Employment: Full-time
- Posted: 2026-11-11
- Skills: AI
- Apply: https://job-boards.greenhouse.io/talkdesk2/jobs/8365003

## Description

Our Information Security team is a trusted partner to the business, integrating security, privacy, and trust into Talkdesk's operations and customer service. We emphasize practical, scalable controls that safeguard customers and employees while allowing the business to operate swiftly. As Talkdesk leads in Customer Experience Automation, our team is crucial in building and maintaining customer trust in our AI development, deployment, and governance.
 Are you someone who prefers to automate controls rather than chase evidence quarterly?
 As a GRC Analyst on the Information Security team, you will actively manage Talkdesk's compliance programs from start to finish — overseeing our GRC platform, collaborating with engineering to gather audit evidence, and preparing for new certifications as our customer base grows.
 What you'll do 
• Manage Talkdesk's GRC platform daily, including control owner assignments, evidence requests, automated test configurations, and exception tracking.
• Maintain integrations between the GRC platform and source systems (cloud providers, identity, ticketing, code repositories) to automate evidence collection wherever possible.
• Identify manual control activities suitable for automation and collaborate with security and engineering teams to implement them.
• Oversee the evidence collection cycle for SOC 2 (Type II), ISO surveillances, recertifications, and HIPAA assessments.
• Work with engineering, IT, HR, and platform teams to gather, validate, and prepare audit artifacts, addressing evidence gaps before they escalate into findings.
• Manage the co

More Talkdesk roles: https://deviantjobs.com/companies/talkdesk