# Principal UX Researcher at Zocdoc

- Company: Zocdoc
- Status: Open
- Workplace: On-site
- Location: New York, NY
- Level: Principal
- Discipline: Design
- Employment: Full-time
- Posted: 2026-09-03
- Skills: Product
- Apply: https://job-boards.greenhouse.io/zocdoc/jobs/8082067

## Description

Our Mission
 You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. 
 We’re here to give power to the patient. 
 For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
 Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
 Fixing healthcare starts with fixing access to it. And we're still just getting started.
 Your Impact on our Mission 
 Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care. Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden. As a Principal UX Researcher, you'll immerse yourself deeply in understanding these problems, and own the research strategy for one of Zocdoc's two core user groups: the patients searching for care, or the practices delivering it. 
You'll report to the Director of Research and partner with Product, Design, Brand, Marketing, and Data Science leadership to proactively shape

More Zocdoc roles: https://deviantjobs.com/companies/zocdoc