# Product Support T3 Engineer at Cato Networks

- Company: Cato Networks
- Status: Open
- Workplace: On-site
- Location: USA
- Level: Mid-level
- Discipline: Security
- Employment: Full-time
- Posted: 2026-10-30
- Apply: https://www.catonetworks.com/careers/careers-post/4968325101?gh_jid=4968325101

## Description

Cato Networks is the converged network and security cloud for the AI era. 
 As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. 
 Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. 
 We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.
 This REMOTE position is open to candidates based in the United States. 
 Responsibilities: 
• Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.
• Mentoring support engineers across the Cato Support Organization. 
• Contribute to the ever-expanding Knowledge articles on an on-going bases
• Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.
• Be a focal point for the customer’s need as part of the Standard and Designated Support Engineer programs, by

More Cato Networks roles: https://deviantjobs.com/companies/cato-networks