# CX Apprentice - AI & Data Integration at THG Ingenuity

- Company: THG Ingenuity
- Status: Open
- Workplace: On-site
- Location: UK, Northwich
- Level: Junior
- Discipline: Data
- Employment: Internship
- Posted: 2026-10-01
- Skills: Ingenuity CS & CX
- Apply: https://job-boards.eu.greenhouse.io/thgingenuity/jobs/4995097101

## Description

About THG Ingenuity 
 THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 
 Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
 What’s the role?  
 Job Title: CX Apprentice - A1 & Data Integration 
 Reports to: CX Solutions Director 
 Apprenticeship: Data Analyst Level 4 
 Duration: 12-18 months, subject to learner progress + End Point Assessment 
 Perfect opportunity for a recent college leaver. 
 What You'll Be Doing 
 We're looking for an enthusiastic Level 4 Apprentice to join our team and help us build better, smarter chatbot experiences. You won't be expected to run the whole show on day one you’ll be working right alongside our team to help bridge the gap between our back-end data and the front-facing bots that talk to our customers.
 Your Main Responsibilities 
• Building Chatbot Flows: Help us design, test, and tweak chatbot journeys to make sure customers get their answers quickly without needing to talk to an agent.
• Plugging In Data: Learn how to set up webhooks and APIs that pull live data out of the cloud and drop it straight into our bot conversations.
• Tracking What Works: Look through conversation logs, drop-off rates, and performance data with the team to figure out where the bot is getting stuck and how we can fix it.


More THG Ingenuity roles: https://deviantjobs.com/companies/thg-ingenuity