# Engineering Manager, Trust & Safety at Vapi

- Company: Vapi
- Status: Open
- Workplace: Hybrid
- Location: San Francisco · Remote
- Level: Lead
- Discipline: Engineering
- Employment: Full-time
- Salary: $264K–297K
- Posted: 2026-09-23
- Skills: Engineering, Trust & Safety
- Apply: https://jobs.ashbyhq.com/vapi/c0431a81-0640-483a-8605-f5cbf1fc45e7

## Description

Vapi (/ˈVɑːpi/):

 - Voice AI that resolves, not transfers

 - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

 - Trusted by 1 million developers building the future of voice agents

 - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

 - Try talking to Vapi now! https://vapi.ai/

Why We’re Hiring This Role:

 - Vapi is scaling fast, and the systems that protect our revenue and customer trust need dedicated engineering leadership. You’ll lead a team of four engineers across billing, fraud, and outbound telephony, with billing, pricing, and packaging making up the largest share of the work.

 - Partner closely with our PM for Enterprise & Governance to set priorities and turn the roadmap into reliable delivery. You’ll strengthen the team’s existing operating rhythm, coach engineers, and own service reliability, on-call, and incident response.

 - People leadership is the priority: expect roughly 60–70% people management and 20–30% hands-on building, alongside architecture and code review. The balance can flex with team needs. You’ll shape how the team works and build systems that scale with Vapi.



What You’ll Do:

 - 30 Days: Learn our billing, fraud, and outbound telephony systems. Meet each engineer and your product partners, understand current commitments, and assess architecture, service ownership, on-call coverage, and team development needs. Align on the highest-priority gaps.

 - 60 Days: Build on existing team routines to strengthen planning and delivery with Product, define

More Vapi roles: https://deviantjobs.com/companies/vapi