# Sr. Designated Support Engineer, Apache Spark™ at Databricks

- Company: Databricks
- Status: Open
- Workplace: Hybrid
- Location: Sao Paulo, Brazil
- Level: Senior
- Discipline: QA & testing
- Employment: Full-time
- Posted: 2026-09-17
- Skills: Apache Spark, Databricks
- Apply: https://databricks.com/company/careers/open-positions/job?gh_jid=8817828002

## Description

P-1448
 This role is hybrid and requires at least 3x a week in our office, based in São Paulo/SP. 
 About the Role
 Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. 
 The Impact You Will Have 
• 
 Manage large strategic accounts to provide a high-touch support experience.
• 
 Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks.
• 
 Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg).
• 
 Project manage all open support cases to expedite support ticket closure.
• 
 Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution.
• 
 Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
• 
 Successfully engage with Senior Leadership, Technical and Functional staff to

More Databricks roles: https://deviantjobs.com/companies/databricks