# Manager, Incident Response at Sophos

- Company: Sophos
- Status: Open
- Workplace: Remote
- Location: India · Remote
- Level: Lead
- Discipline: Security
- Employment: Full-time
- Posted: 2026-10-19
- Skills: MDR and Security Operations
- Apply: https://jobs.ashbyhq.com/sophos/e43e0fa2-ebc2-4316-9ccc-3ebda4eace9f

## Description

ROLE SUMMARY

Sophos is seeking an experienced and motivated Incident Response Manager to lead the Critical Incident Response Team (CIRT) supporting its Managed Detection and Response (MDR) customers. The successful candidate will be responsible for the people leadership and operational management of the CIRT, ensuring consistent, high-quality execution across active cyber security incidents and customer engagements.

 

As an Incident Response Manager, you will lead and develop squads of analysts across CIRT while remaining technically engaged as a senior escalation point for complex and high-severity incidents. You will balance people leadership with incident response operations, including operational readiness, incident command, customer communication, and continuous improvement, to build a resilient, scalable, and customer-focused CIRT capability.

 


What you will do

 - Lead and develop squads of analysts across CIRT; set clear expectations, provide coaching and feedback, support career development, and build an inclusive, high-performing team culture.

 - Own day-to-day CIRT operations across multiple squads, ensuring appropriate staffing, coverage, workload balancing, prioritization, and service-level performance for concurrent customer engagements.

 - Provide senior technical leadership and act as Incident Commander for complex or high-severity engagements, coordinating investigation, containment, eradication, recovery, and customer communications through to resolution.

 - Establish and maintain operational and investigative quality standards, ensuring teams fol

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