# Senior Product Analyst, Trust and Safety at Relay

- Company: Relay
- Status: Open
- Workplace: Hybrid
- Location: London - Hybrid
- Level: Senior
- Discipline: Product
- Employment: Full-time
- Posted: 2026-11-09
- Skills: Technology, Data
- Apply: https://jobs.ashbyhq.com/relay/a41191e3-ea61-46af-a8a9-c8c49e085a9a

## Description

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.



THE TEAM
• ~160 people,  around half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

Relay delivers 400,000 parcels a day through people who don't work for us: van drivers who choose their own shifts, local shops that hold parcels, and couriers who take them to the door. We went from 3,000 parcels a day in London to 400,000 across the UK in under three years.

Parcel delivery has a quality problem the industry has learned to live with. Parcels go missing between depots. Parcels get marked as delivered and never reach the customer. Most carriers treat a steady rate of loss as a cost of doing business. Relay is building

More Relay roles: https://deviantjobs.com/companies/relay