# Staff IT Engineer - Service Management at Nubank

- Company: Nubank
- Status: Open
- Workplace: Hybrid
- Location: São Paulo · Remote · Virginia
- Level: Staff
- Discipline: DevOps & SRE
- Employment: Full-time
- Posted: 2026-09-07
- Skills: Engineer
- Apply: https://jobs.ashbyhq.com/nubank/4a916016-316f-4ea0-a6f3-5aa792604987

## Description

ABOUT NU

Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.

 

Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.

Visit our Institutional Page https://www.nu.com/2026-en



ABOUT THE TEAM

The IT team is the operational backbone of Nubank’s internal infrastructure. As the company scales, we’re building the service management foundations that let engineering teams move faster with more confidence — turning IT operations into a strategic advantage, not just a support function.



ABOUT THE ROLE

As a Staff IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end. You’ll design and implement processes, tools, and governance that keep our internal services reliable, auditable, and efficient, enabling engineering teams to focus on high-impact work while maintaining strong operational controls in a regulated environment.



YOU’LL BE RESPONSIBLE FOR

 - Continuing to build and own Nubank's ITSM practice, defining and implementing core ITIL v4 processes: incident, problem, change, service request, and knowledge management.

 - Establishing a service catalog with clearly defined SLAs and OLAs aligned with internal stakeholder expectations.

 - Owning the end-to-end ITS

More Nubank roles: https://deviantjobs.com/companies/nubank