# Senior Manager, Quality at Airbnb

- Company: Airbnb
- Status: Open
- Workplace: On-site
- Location: Gurugram, India
- Level: Lead
- Discipline: QA & testing
- Employment: Full-time
- Salary: ₹6M–9M
- Posted: 2026-11-06
- Skills: Community Support
- Apply: https://careers.airbnb.com/positions/8220091?gh_jid=8220091

## Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. 
 The Community you will join: 
 The Quality team ensures that Community Support, AirCover, Payments, Compliance, and Supply operations consistently meet the highest standards, blending rigorous QA frameworks with AI-enabled AutoQA to catch issues early, protect trust, and keep experiences safe and reliable at global scale. 
 The Difference You Will Make: 
 This senior leader is accountable for the end-to-end quality program at the Airbnb Capability Center (ACC), which spans multiple business functions: 
• Community Support - Volume Tiers, Safety, Premium Support, CS Labs Annotation, Regulatory Response, Payments, and Executive Escalations 
• AirCover 
• Compliance/ZTP 
• Payments Risk & Ops 
• Supply 
 This leader oversees a team of ~71 employees, with seven direct reports, and carries quality accountability for both internal ACC teams and a network of external partner/vendor sites. 
 Additionally, this leader needs to support Quality transformation efforts, including: 
• Migration to a new quality management system 
• Shifting from manual QA to AI enabled AutoQA 
• Establishing a Human in the Loop program, that monitors AI model accuracy 
 The successful candidate will arrive with a clear point of view on what world-

More Airbnb roles: https://deviantjobs.com/companies/airbnb