# O365 Service & Process Lead at Wpp

- Company: Wpp
- Status: Open
- Workplace: On-site
- Location: India
- Level: Lead
- Discipline: DevOps & SRE
- Employment: Full-time
- Posted: 2026-09-21
- Apply: https://job-boards.greenhouse.io/wpp/jobs/8820208002

## Description

WPP is the trusted growth partner for the world’s leading brands. 
 We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. 
 We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. 
 Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 
 For more information, visit WPP.com. 
 Why we're hiring: 
 Own the service-management processes and quality for the M365 estate, ensuring consistent, well-governed operations and continuous improvement across the Kyndryl-delivered service.
 What you'll be doing: 
• Define and maintain M365 service-management processes and standards.
• Govern Kyndryl process adherence, SLAs and service quality.
• Own service reporting, reviews and continuous improvement.
• Drive problem management and root-cause elimination.
• Support audits, compliance and governance.
• Coordinate day-to-day delivery with Kyndryl run teams across incident, request and problem management.
• Govern operational SLAs and KPIs and drive partner service improvement.
• Manage operational escalations and ensure low-risk, we

More Wpp roles: https://deviantjobs.com/companies/wpp