# Capacity Planning Lead at Polymarket

- Company: Polymarket
- Status: Open
- Workplace: Remote
- Location: Remote
- Level: Lead
- Discipline: DevOps & SRE
- Employment: Full-time
- Salary: $200K–250K
- Posted: 2026-10-01
- Skills: CX
- Apply: https://jobs.ashbyhq.com/polymarket/6495a3e4-5c5f-48a5-9b32-81e2b59db3c1

## Description

## About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

## About the Role

Polymarket's support demand doesn't follow a schedule. An election call, a disputed market resolution, or a surprise championship finish can multiply ticket volume in hours. The CX team handles that reality every day, and right now they're doing it without a real WFM function behind them. That changes with this hire.

You'll build Workforce Management for CX from the ground up: long-range capacity planning, short-range forecasting, scheduling strategy, and the headcount models that drive both in-house hiring and BPO commitments. The function doesn't exist yet in any formal sense. You'll define what it looks like, hire into it starting with a Real Time Analyst, and own it end to end.

This is a high-ownership role with direct impact on service levels, vendor spend, and the customer experience during the moments that matter most. If you want a WFM function that someone else already built, this isn't it. 

More Polymarket roles: https://deviantjobs.com/companies/polymarket