# Research Operations Lead at Mercury

- Company: Mercury
- Status: Open
- Workplace: Hybrid
- Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Level: Lead
- Discipline: Product
- Employment: Full-time
- Salary: $170K–237K
- Posted: 2026-10-14
- Skills: Design
- Apply: https://job-boards.greenhouse.io/mercury/jobs/6218808004

## Description

The best teams don't treat customer understanding as a checkpoint. They build it into the work: learning how customers see the world, carrying that perspective into everyday decisions, and making better products because of it.
 At Mercury, research is a democratized practice. Designers and PMs talk directly to customers, and Research Operations builds and runs the system that makes that fast, high quality, and ethical. We're looking for a Research Operations Lead to build and run that program as Mercury scales. You've done this before and have a clear point of view on how it should work. This is a hands-on leadership role: you’ll set the strategy and priorities for research enablement, develop the team, and personally lead work where senior judgment matters most.
 In this role, you will: 
• Own the strategy, roadmap, and operating model for research at Mercury, enabling Product, Design, and Marketing to run research with autonomy
• Apply senior research judgment to complex or high-stakes work, using recurring gaps to strengthen the standards and guidance that raise research quality across Mercury.
• Partner closely with design managers, designers, and PMs so customer evidence informs decisions from early discovery through post-launch usability and funnel analysis
• Own our research tool stack (including Dovetail, Maze, and Rally), along with vendor relationships, budget, and build-versus-buy decisions
• Own and improve Mercury’s AI-enabled workflows for research planning, customer conversations, and synthesis, maintaining high standards for evidence, privacy, and human judg

More Mercury roles: https://deviantjobs.com/companies/mercury