# Technical Services Engineer at MongoDB

- Company: MongoDB
- Status: Open
- Workplace: On-site
- Location: Mexico City
- Level: Mid-level
- Discipline: QA & testing
- Employment: Full-time
- Posted: 2026-11-12
- Skills: MongoDB
- Apply: https://www.mongodb.com/careers/job/?gh_jid=8383136

## Description

MongoDB Technical Services partners with customers to help them successfully run MongoDB in production. Our globally distributed organization provides 24x7x365 support through a follow-the-sun model, combining deep technical expertise with a strong commitment to customer outcomes.
 The Role
 MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB ecosystem problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.
 We are looking to speak to candidates who are based in Mexico for our hybrid working model.
 Cool things you’ll do
 You’ll bring strong SQL (and/or NOSQL) and database fundamentals, a practical approach to technical problem-solving, and genuine curiosity about the trade-offs between performance and cost. You’ll also help build the AI-enabled support infrastructure that lets customers and engineers solve problems more effectively.
 What you’ll do
• Diagnose problems across application, database, network, storage and infrastructure layers using logs, metrics, traces, query plans and other diagnostic evidence
• Advise 

More MongoDB roles: https://deviantjobs.com/companies/mongodb