# Senior Manager, Global Premier Support at Databricks - Company: Databricks - Status: Open - Workplace: On-site - Location: Mountain View, California; Plano, Texas; San Francisco, California - Level: Lead - Discipline: DevOps & SRE - Employment: Full-time - Posted: 2026-09-15 - Skills: Support - Apply: https://databricks.com/company/careers/open-positions/job?gh_jid=8422798002 ## Description CSQ227R21 As a leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents. The impact you will have: • Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE) • Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences • Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs. • Contribute to program enhancements and offerings tailored to evolving customer needs • Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction • Conduct internal and external Support Experience QBRs What we look for: • 15+ years of industry experience, with at least 7+ years of management experience • Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles • Ability to work with strategic customers driving multipl More Databricks roles: https://deviantjobs.com/companies/databricks