# Support Engineer at NexGen Cloud

- Company: NexGen Cloud
- Status: Open
- Workplace: On-site
- Location: Nottingham
- Level: Mid-level
- Discipline: DevOps & SRE
- Employment: Full-time
- Posted: 2026-11-06
- Skills: Customer Experience
- Apply: https://job-boards.eu.greenhouse.io/nexgencloud/jobs/5027826101

## Description

ABOUT NEXGEN CLOUD 
 NexGen Cloud is a fast-growing GPU cloud and AI infrastructure business. We’re the company behind Hyperstack — a self-serve, on-demand cloud platform built for high-performance AI, HPC, and compute-heavy workloads. Powered by 100% renewable energy and NVIDIA architecture, Hyperstack gives teams from AI startups to enterprise the compute they need, without the cost or complexity of legacy cloud.
 We move fast, solve hard problems, and build things that matter. If you want ownership, real impact, and a front-row seat to one of the most consequential infrastructure shifts of the decade — this is the place.
 THE ROLE: L2 SUPPORT ENGINEER 
 As more customers run AI and HPC workloads on Hyperstack, the issues reaching our support team are getting deeper and more technical. We’re adding an L2 Support Engineer to our Customer Experience team in Nottingham to take on the problems that need real investigation, and to help build the runbooks and knowledge base the team is putting in place now. The role is moving steadily towards junior infrastructure work, with OpenStack and Kubernetes training provided.
 This is a role for someone who stays calm when a customer isn’t, digs into a problem without needing a fully mapped-out playbook, and sees a ticket through to resolution without being chased.
 WHAT YOU’LL BE DOING 
 Rather than a checklist, here’s what success in this role actually looks like:
• Own L2 tickets across email, chat and phone from first response to resolution, keeping customers updated at every stage and meeting the team’s response and resolution tar

More NexGen Cloud roles: https://deviantjobs.com/companies/nexgen-cloud