# Senior Service Delivery Manager at celonis

- Company: celonis
- Status: Open
- Workplace: On-site
- Location: Tokyo, Japan
- Level: Lead
- Discipline: Product
- Employment: Full-time
- Posted: 2026-09-08
- Skills: Services
- Apply: https://job-boards.greenhouse.io/celonis/jobs/7987741003?gh_jid=7987741003

## Description

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.
 At Celonis, we believe that every company can unlock their full execution capacity - and for that we need you as a Customer Support Delivery Manager!
 As a Customer Support Delivery Manager, you will be responsible for the renewal of Premium Support contracts and all related services. In this role, you will manage one or more customers, who have purchased our Premier and Premier+ Support to review and drive the business. You will also be their point of escalation and ensure a regular cadence of meetings with them. Furthermore, you will assure SLA adherence on KPIs agreed in the Premier and Premier+ Support contract and support OLAs. As a Support Delivery Manager, you will ensure a phenomenal Customer and Partner Experience (CSAT) for support incidents. This will foster a strong partnership between the different Celonis Support teams and st

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