# Engineering Manager, Agents at True Talent Solutions Partners

- Company: True Talent Solutions Partners
- Status: Open
- Workplace: On-site
- Location: New York
- Level: Lead
- Discipline: Engineering
- Employment: Full-time
- Posted: 2026-11-02
- Skills: AI, customer support
- Apply: https://jobs.ashbyhq.com/true-talent-solutions-partners/43894cfb-4931-4011-9a89-94329a363676

## Description

ABOUT THE ROLE

Lead a team building and deploying AI agents for customer support at an AI-powered customer experience company. You will work closely with customers and internal product, design, and research teams to deliver reliable solutions and help shape the agent platform.


WHAT YOU'LL DO

 - Lead and grow a team of engineers building AI agents for complex customer interactions.

 - Partner with enterprise customers to understand operational challenges and develop scalable solutions.

 - Guide agent deployments from initial implementation through ongoing iteration and optimization.

 - Work with product, design, and research to identify common customer needs and inform platform development.

 - Help set technical strategy and maintain a high bar for engineering quality, ownership, and delivery.

 - Mentor engineers through technical guidance, feedback, and career development.


WHAT WE'RE LOOKING FOR

 - At least 5 years of software engineering experience, including at least 1 year managing or leading engineers.

 - Experience as a backend or product engineer, building customer-facing products or complex distributed systems.

 - Proficiency in Python, with production experience using TypeScript and asynchronous programming.

 - Comfort investigating system failures across complex technology stacks.

 - Strong communication skills and experience working directly with enterprise customers.

 - Experience with LLM applications, agentic workflows, or multimodal models is a plus.


COMPENSATION & BENEFITS

Base salary is $300,000 to $360,000 annually. Visa sponsorship is a

More True Talent Solutions Partners roles: https://deviantjobs.com/companies/true-talent-solutions-partners