# Senior AI Automation & Service Engineer at Bumble Inc.

- Company: Bumble Inc.
- Status: Open
- Workplace: Hybrid
- Location: UK London · Remote · UK Remote
- Level: Senior
- Discipline: DevOps & SRE
- Employment: Full-time
- Salary: £65K–80K
- Posted: 2026-10-30
- Skills: Information Technology, Workplace Technology
- Apply: https://jobs.ashbyhq.com/bumbleinc/3ede3a44-d712-4232-a2be-de174d6f0249

## Description

INTRODUCTION TO ROLE & TEAM

As a Senior Engineer, you will independently lead automation initiatives across the employee experience lifecycle while also serving as a hands-on technical resource for day-to-day service delivery and desktop support. You’ll optimize workflows, implement AI-powered integrations, manage core service tooling, provide general office support, including conference room AV equipment, and drive tangible service improvements in support of the zero-ops vision.


In this role you'll:

 - Solves complex service problems using automation and AI-driven techniques.

 - Takes initiative in identifying automation opportunities.

 - Begins to influence team direction and standards.




WHAT YOU’LL DO

 - Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards

 - Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management

 - Provide Service Desk support as needed, including responding to tickets, triaging incoming requests, and handling first-line troubleshooting for hardware, software, and account access issues

 - Integrate AI agents into service experiences (e.g. employee chatbots, self-service tools)

 - Partner with support and platform teams to identify and automate common issues

 - Analyze service data to prioritize automation impact

 - Mentor junior engineers and set standards for automation best practices

 - Participate in day-to-day IT operations as needed, including monitoring and actio

More Bumble Inc. roles: https://deviantjobs.com/companies/bumble-inc