Operations
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As Fleet Coordinator – Last Mile, you will own day-to-day last-mile ground operations and real-time traffic control across our hubs and pickup/drop points in Delhi NCR — making sure passengers move smoothly between buses and cabs, cab operators deliver to standard, and your ground team runs like clockwork.
About The Role
- Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR.
- Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules.
- Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly.
- Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience.
- Coach and support drivers on FlixBus standards, app usage, and service expectations.
- Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates.
- Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team.
- Own last-mile cab operator governance — share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship.
- Track operator SLAs and KPIs, flag underperforman