Customer Solutions · Customer Support
We're looking for an experienced engineering leader to manage and grow the Support Engineering function at Sanity. This is a high-impact role at the intersection of technical depth and customer obsession. You'll lead the team that helps developers and enterprise customers unlock the full power of Sanity's platform, while feeding critical insights back into the product and engineering org.
At Sanity.io http://Sanity.io, we're building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations.
In this Director of Support Engineering role, you'll own the entire support engineering function end-to-end — from the people and processes to the tooling and metrics. You'll lead a globally distributed Support Engineering function, including Support Engineering managers and their teams, who work daily with some of the world’s most technical and demanding developer teams. You bring a proven track record of scaling support organizations at developer-first SaaS companies, a strong technical foundation, and the leadership instincts to build a team culture rooted in customer empathy and engineering excellence.
What you would do
Lead daily support engineering operations
- Own the end-to-end support engineering function, including queue ma