Overview
The Geoenabled Systems department within Professional Services is seeking a Product Engineer II to contribute across a suite of innovative GIS software products in indoor mapping, transportation, utilities, and system observability. In this role you will design documents and become a subject matter expert on our observability platform that helps organizations understand system behavior, detect anomalies, optimize performance, and plan for future capacity across complex ArcGIS deployments. Your work will span multiple domains, shaping how users engage with spatial intelligence and operational systems across industries. This department is known for its work on products such as ArcGIS Indoors, ArcGIS Pipeline Referencing, ArcGIS Roads and Highways, and ArcGIS Monitor. Join a team that is dedicated to reimagining elegant interfaces that make advanced technologies approachable and actionable.
Responsibilities
- Collaborate with software engineers to produce and maintain documentation of conceptual topics and step-bystep workflows
- Support a variety of user assistance (UA) materials, including installed and online help, tutorials, blog articles, videos, and other technical enablement content
- Manage documentation throughout the software development life cycle and ensure full compliance with release requirements
- Be part of a UA team to produce content that aligns with Esri’s documentation style and contributes to a consistent user experience
- Be part of a product development team to provide functionality feedback and usability testing
- Cultivate and leverage cro