voice AI · enterprise customers · SaaS
ABOUT THE ROLE
Join a team delivering voice AI solutions for enterprise customers. You will work closely with customer teams to turn business requirements into production-ready systems and share insights that help improve the platform.
WHAT YOU'LL DO
- Lead customer projects from prototyping through production, communicating progress, risks, and decisions clearly.
- Build and integrate voice AI solutions, including effective LLM prompting techniques.
- Develop full-stack integrations with enterprise systems such as CRMs, ERPs, and scheduling tools.
- Partner with sales and customer stakeholders to gather requirements, create demos, and present system designs.
- Scope projects, resolve technical blockers, and keep cross-functional teams aligned.
- Turn customer feedback into reusable tools, platform improvements, and product recommendations.
WHAT WE'RE LOOKING FOR
- At least 5 years of experience in customer-facing technical roles, including work at startups or substantial experience at larger technology companies.
- Experience as a forward deployed engineer, solutions engineer, technical product manager, founder, or in a similar role.
- Strong production engineering skills and knowledge of distributed systems.
- Hands-on experience with React, Node.js, JavaScript, Python, and AWS.
- Experience building enterprise integrations and delivering projects from prototype to production.
- Strong communication and collaboration skills, with an ownership mindset and comfort working in fast-paced environments.
- A bachelor's degree in computer science, c