Customer Success Operations
CSQ427R351
At Databricks, we aim to empower our customers to solve the world's most challenging problems using the Data + AI Platform while putting trusted data and AI in the hands of every business user. As a Senior Scale Solution Engineer, you are a technical anchor for our scaled customer motion, advising customers across many stages of their lifecycle: from pre-sales evaluation through onboarding and into production. You independently take on complex engagements and build and improve AI-augmented workflows that enable the whole team to deliver high-quality guidance at scale.
The impact you will have
- You will ensure customers have an excellent experience by independently owning engagements across their lifecycle.
- You will be the go-to expert on the Databricks Data + AI Platform, owning technical direction and building reusable AI-augmented workflows.
- You will work directly with multiple customers concurrently and set the quality bar for the team.
What we look for
- Excellent communication and interpersonal skills, with the ability to assess customer needs, foster relationships, address objections, and effectively showcase the value of the Databricks platform.
- Undergraduate degree or higher in Computer Science, Information Systems, or similar relevant experience.
- 4+ years of experience in a technical role, preferably in the Data, AI, or Cloud field.
- Deep knowledge of at least one of the following cloud platforms, AWS, Azure, or GCP; familiarity with more than one is a plus.
- Knowledge of AI-driven development with programming languages like Python or S