Client Roles
ABOUT THE ROLE
Join an early-stage AI company building software for insurance claims operations. As the first designer, you will shape the product experience for claims professionals and help turn complex workflows into clear, enterprise-ready tools.
WHAT YOU'LL DO
- Own the end-to-end experience across claims workspaces and dashboards used by operators, team leads, and executives.
- Research how customers use the product through behavioral data, heat maps, discovery calls, and direct observation, then use those insights to guide improvements.
- Partner with product leadership, forward-deployed engineers, and the engineering team to define workflows and prepare designs for implementation.
- Design AI and human-in-the-loop interactions that make agent actions, sources, reasoning, and uncertainty understandable to users.
- Lead product design from discovery through delivery as the platform evolves into an enterprise-grade experience.
- Develop design principles and a design system, and prototype quickly with AI tools.
- Measure whether design changes help users complete work with less effort.
WHAT WE'RE LOOKING FOR
- Five to eight years of product design experience, with a track record of sustained work in technology companies.
- Experience as a founding designer or first design hire at an early-stage startup.
- A UX-first, data-informed approach to simplifying complex workflows through user research and product usage data.
- Experience designing dense, technical software used by operators throughout the workday.
- Hands-on prototyping experience