AI
Powering Great Work
We started as the place to find a trusted trade. Now, as we shape the future of home improvement, we're building the tech to transform that landscape for everyone - better products, smarter data, AI where it actually helps - so trades can spend less time on admin and consumers can find someone they trust, first time. That's Powering Great Work, and it's why every team here exists:
馃敡 Trades spend less time on admin and more on winning work and growing their business
馃彔 Homeowners get a trusted trade, first time, every time
馃殌 We get to build products that change homes and lives across the country
As our next Senior Software Engineer in Trust & Safety, you'll own the systems that decide how tradespeople are checked, how reviews are processed and how our marketplace stays honest at scale. You'll work alongside the vetting and reviews teams, who are on the front line of trust, and build the infrastructure that lets them work with confidence. When something breaks in production, you'll lead the response. When something looks brittle at design time, you'll say so.
The job, unfiltered
- Own and evolve the systems behind how tradespeople are verified, how reviews flow through our platform and how content is moderated.
- Lead the response when things break: read distributed traces, correlate logs across services and find the cause, not just the symptom.
- Design event-driven workflows that are reliable by default: idempotent, retryable, with dead-letter handling that doesn't need a 2am wake-up to unpick.
- Work directly with the vetting and review