Client Roles
ABOUT THE ROLE
Join an early product team building AI-powered products for home health agencies. You will help modernize legacy workflows within a medical records platform, helping care teams spend less time on administrative work and more time with patients.
WHAT YOU'LL DO
- Talk with and shadow home health agency users across intake, scheduling, billing, and documentation to uncover their biggest workflow challenges.
- Build quick prototypes, demonstrate ideas, gather feedback, and iterate with customers.
- Work closely with engineering, translating customer insights into product direction and reviewing implementation from start to finish.
- Turn individual customer requests into scalable features for agencies, spanning new products and improvements to the core platform.
- Own outcomes such as adoption, usage, customer satisfaction, and time saved, and share learnings with company leadership.
WHAT WE'RE LOOKING FOR
- At least 3 years of experience spanning hands-on software engineering and product management, including product work at an early-stage or growth-stage startup.
- Prior full-stack engineering or coding experience, with strong technical judgment and the ability to think from first principles.
- Experience building B2B SaaS products, especially workflow-heavy or operational products; healthcare, healthtech, financial services, or other regulated-industry experience is valuable.
- A track record of hands-on customer discovery and improving user experience, with a focus on measurable product outcomes.
- Strong customer focus, a low-ego app