Product
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role
We are looking for a Staff UX Researcher to join our Design team and shape how research informs the products we build.
You will be a hands-on researcher, leading qualitative and quantitative research into our most important and ambiguous customer and product questions. Working closely with Product, Design, Engineering, AI, and leadership, you will turn what we learn into insights that shape product decisions and strategy.
Alongside your research, you will establish and evolve our Research Operations. Our embedded Product Designers already conduct research within their product teams. You will enable them to do this effectively while building the practices, tools, and systems that strengthen and scale research across Parloa.
You will research both the people who build and manage AI agents and the customers who interact with them. This creates complex questions around how people understand, trust, control, and collaborate with AI, and how expectations and behaviors change as AI becomes increasingly