Support Engineer (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.

You'll be part of a globally distributed IT Infrastructure Support Team , within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

About the Role

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
• Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
• Build hands-on experience with device management platforms and IT infrastructure tooling
• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

About You

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)