AI · UX · UI
ABOUT THE ROLE
Join an early-stage AI company building software for insurance claims operations. As the first product designer, you will shape the user experience for claims teams and help evolve a complex product into an enterprise-ready platform.
WHAT YOU'LL DO
- Own the end-to-end experience across daily claims workspaces, dashboards, and other customer-facing product surfaces.
- Use behavioral data, heat maps, discovery calls, and direct user observation to identify opportunities and guide product improvements.
- Partner with product leadership, forward-deployed engineers, and the engineering team to turn customer problems into clear workflows and implementation-ready designs.
- Design interactions for AI agents that make their actions, sources, reasoning, and uncertainty understandable, while giving users ways to review or intervene.
- Lead product experiences from discovery through delivery as the platform develops for larger insurance organizations.
- Establish design principles and a design system, prototype with AI tools, and evaluate whether design changes help users complete work more easily.
WHAT WE'RE LOOKING FOR
- 5 to 8 years of product design experience, with consistent tenures at technology companies.
- Experience as a founding designer or the first design hire at an early-stage startup.
- A UX-first, data-informed approach to simplifying complex workflows, combining product analytics with user research.
- Experience designing dense, technical software used frequently by operational teams; insurance, claims, healthcare, or other reg