Customer Success Operations
CSQ327R201
At Databricks, we aim to empower our customers to solve the world's most challenging problems using the Data + AI Platform while putting trusted data and AI in the hands of every business user. As a Scale Solution Engineer, you play a critical role in advising customers across many stages of their lifecycle: from pre-sales evaluation through onboarding and into production, by building and working with AI-augmented workflows that enable one engineer to deliver quality guidance at scale.
The impact you will have
- You will ensure customers have an excellent experience by providing technical assistance across their lifecycle.
- You will become an expert on the Databricks Data + AI Platform and guide customers in making the best technical decisions through AI-augmented workflows.
- You will work directly with multiple customers concurrently to provide technical solutions.
What we look for
- Excellent communication and interpersonal skills, with the ability to assess customer needs, foster relationships, address objections, and effectively showcase the value of the Databricks Data + AI Platform.
- Undergraduate degree or higher in Computer Science, Information Systems, or similar relevant experience.
- 1+ years of experience in a technical role, preferably in the Data, AI, or Cloud field.
- Knowledge of at least one of the following cloud platforms, AWS, Azure, or GCP, is required.
- Knowledge of AI-driven development with programming languages like Python or SQL.
- Understanding of the end-to-end data analytics and data engineering workflow.
- Excellent time ma