CRM
CRM Consultant
Budapest, hybrid
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
JOB PURPOSE
This position sits in our Marketing & Technology service, supporting teams across EMEA. We combine data, technology, creative content, and paid media to crack brands’ business problems and drive revenue through digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include eBay, Open AI, VISA, Meta, and The White Company.
As a CRM Lifecycle Consultant, you translate CRM and Digital Marketing strategy into concrete CRM (email, SMS, push) campaigns, journeys and segmentation. You focus on the “what”, “when” and “where” of customer interactions throughout the lifecycle, ensuring campaigns are relevant, timely, and aligned with business goals and customer experience principles.
You collaborate with CRM and digital marketing managers, bridging high-level strategy and hands-on execution. You own tactical journey designs, customer behavior insights, and end-to-end campaign management, overseeing operational execution and optimization across monthly and quarterly planning horizons.
WHAT YOU’LL DO
- Concept and build end-to-end li