Senior Staff UX Researcher, Quantitative
Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid
Design
About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About the Role
As a UX Researcher on the team, your work will directly inform the bets Gusto makes on future product investments. You will partner with senior leadership, including VPs and above, bringing clarity to ambiguous, high-stakes decisions and sharpening our understanding of the customers we serve.
The level of this role is the equivalent of a Senior Staff-level.
Success looks like: a clear-eyed view of where our AI experiences are working or falling short, and senior executives that trust your evidence to guide where Gusto invests next.
About Design at Gusto
UX Research is part of the Design Organization at Gusto, which is made up of over 70 creative,