Director, Strategy & Operations (DashOS)
New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA·$197K–290K
About the Team
DoorDash’s DashOS business helps merchants grow and operate their businesses through technology that connects their own customer channels with the broader DoorDash ecosystem. Within DashOS, our business brings together hardware, software, payments, and ordering integrations to improve restaurant operations and merchant outcomes.
Our Strategy & Operations team turns merchant needs and business opportunities into product and go-to-market priorities, then builds the operating capabilities needed to deliver them. We work across Product, Engineering, Sales, Marketing, Finance, and Revenue Operations to build and scale this business.
About the Role
We are looking for a Director of Strategy & Operations to set the strategic direction and lead business operations within DashOS. You will translate a long-term vision into financial plans, product and go-to-market priorities, and an operating model that supports growth, merchant retention, and healthy unit economics.
You will lead the Strategy & Operations team, with direct ownership of product operations, and partner closely with leaders across go-to-market, launch and implementation, support, and account management. You will help design the operating model across these functions and stay closely involved in the merchant experience as the business scales. As a leader of managers and operators, you will build the team and systems needed to grow, align cross-functional leaders around shared outcomes, and navigate decisions involving merchant needs, growth, profitability, and partner dependencies. This role require