Trust and Safety Engineering
About the role
Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You’ll also remain deeply involved in the technical work, writing and shipping production code alongside your team.
The Human Agent Tooling team builds the software Chime’s support agents use to understand member needs, take the right actions, and resolve issues quickly and safely. This includes the agent workspace, case management tools, real-time member context, and access controls. You’ll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective.
In this role, you can expect to
- Manage and develop a squad of 4-5 engineers: Hiring, 1:1s, career coaching, managing for performance
- Own delivery for your squad end to end, from sprint planning and delivery commitments through service SLAs and operational health
- Write and ship code alongside your team, authoring pull requests that land in production
- Be accountable for the squad's technical direction, architecture, and quality bar, either via a tech lead on the squad, or by taking on the tech lead role yourself.
- Use AI coding agents and tooling to raise both your own leverage and your squad's, and establish the practices that make that durable for the team
- Partner with Product and Design on scope, prioritization, and quarterly planning