Work with our Clients · Global (Work from Anywhere)
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Experience
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for a Digital Experience Manager to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking.
We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience.
You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams.
WHAT YOU'LL DO
- Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate o