Forward Deployed Engineer
Remote, US 路 Remote 路 San Francisco, CA 路 Columbus, OH 路 New York, NY
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馃搷 Locations: San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US)
The Forward Deployed Engineer is a perfect role for someone who is technical enough to sit in a customer's codebase and docs, curious enough to become the deepest product expert in the room, and wants to own the customer relationship at a fast-moving startup. You'll be on calls with enterprise engineering and docs teams every week, you'll own a book of accounts end to end, and you'll be the person who figures out how to make ReadMe work for whatever they're trying to do, not the person who files the ticket and waits.
At ReadMe the Sales team finds companies that we can solve problems for, and you take over from there. Your role is to oversee a swift and effective implementation, partner with the customer to have a successful first year, identify opportunities for growth and optimization, and make sure the right resources get tapped in to support whatever the customer needs to be successful with ReadMe. You'll solve most technical questions yourself, and know when and how to pull in Engineering or Solutions Architects for the rest.
馃 WHAT WE DO
We're a small team of humans (and one owl http://owlbert.io/) working together to do big things, and that鈥檚 where you come in. In this role you鈥檒l have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.
ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you鈥檝e ever visited the developer docs for Amazon, S