Care Technical Support
Location Details: Romania - Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
What you'll get to do...
- Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments
- Investigate issues using logs, error messages, browser developer tools, and command-line diagnostic tools
- Troubleshoot email delivery and configuration issues, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC
- Perform and solve website migrations, hosting account migrations, backups, restores, and data recovery activities
- Investigate website performance, permissions, malware, compromised websites, and other common hosting security issues
Your experience should include...
- 2+ years of experience in Technical Support, Web Hosting Support, Systems Administration, or a similar technical role
- Hands-on experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks
- Strong knowledge of DNS, SSL/TLS, and hosting control panels such as WHM/cPanel and Plesk
- Hands-on experience troubleshooting WordPress websites, web servers, databases, email services, and application-related issues
- Comfortable using SSH and the Linux command line to investigate