Commercial & Operations · Retention
As Programme Manager, you'll be the person who turns strategic direction into structured, trackable, real-world delivery. You won't manage the teams — but you'll shape how they work, what they work on, and whether the initiatives your Head of Operations is driving actually stick. This is a senior individual contributor role for someone who is equally at home building a project plan, designing a process, and presenting to a VP.
You'll sit across the whole of Trade Lifecycle, partnering closely with Finance, Product, Engineering, Sales, and CRM to make sure the right things get built, rolled out, and embedded — not just kicked off.
Forget long lists, here's what you'll actually spend your time on:
- Strategic programme management: own the delivery of Trade Lifecycle's most critical initiatives end to end — from scoping and planning through to execution and review
- Tooling and systems rollout: lead the planning and delivery of tooling changes across Retention, Credit Control, and Trade Support — working closely with stakeholders to define requirements, manage timelines, and make sure the teams are set up to use new systems effectively.
- Process design and standardisation: identify where processes are inconsistent, undocumented, or breaking down under scale — and fix them.
- Change management and embedding: new initiatives have a habit of not sticking. You'll own the change management layer — stakeholder communication, rollout sequencing, training and adoption tracking
- Cross-functional alignment: act as the senior point of coordination between Trade Lifecy