Growth
ABOUT BASE
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
ABOUT THE ROLE
You'll sit at the intersection of product management and member lifecycle education—owning the post-sale member experience from the moment someone signs with Base through years of membership.
Our members make a meaningful commitment when they join Base. Your job is to make sure they never regret it. That means getting ahead of their questions before they have them, guiding them through onboarding and installation with clarity, and continuously deepening their understanding of and engagement with their Base system. You'll own every product experience members touch in the app and dashboard, all post-sale automated communications sequences, the Help Center, and more.
You will build something category-defining from the ground up. If you've worked in product, product marketing, or customer experience and you're tired of watching the same friction points resurface release after release, this role lets you fix it for everyone for good. Structured systems thinking and tactical execution are the core components of the job, not a skill you bring to someone else's roadmap.
Done well, this role directly reduces contact volume, increases net promoter score, drives app enga