AI · ERP
Principal Software Engineer – AI CoE
About Redwood
Redwood Software helps the world's largest enterprises automate mission-critical business processes. Our platforms support complex enterprise workloads across ERP systems, business applications, cloud infrastructure, and on-premises environments.
Redwood is building reusable AI infrastructure, agentic capabilities, developer tools, and platform services that enable enterprise-ready AI features across its product portfolio.
Role Mission
As a Principal Software Engineer, you will lead the design and delivery of complex, production-grade AI and agentic capabilities that can be reused across Redwood products.
You will solve ambiguous engineering problems, establish standards for reliability and AI evaluation, and contribute to important technical decisions. This is a hands-on role with ownership of significant systems and platform capabilities.
Key Responsibilities
- Design and deliver complex services, agentic workflows, and shared AI platform capabilities.
- Build multi-step agentic systems that combine reasoning, tool use, retrieval, memory, policy controls, and human oversight.
- Establish robust approaches for AI evaluation, observability, model selection, fallback behaviour, and failure recovery.
- Lead technical delivery across multiple contributors and coordinate dependencies with product and platform teams.
- Review designs and code for scalability, security, performance, reliability, maintainability, and cost.
- Resolve complex production issues and implement corrective actions that prevent recurre