R & D : Product : Retail
Location(s): US (remote), Boston (hybrid), or New York (hybrid) - EST preferred
Toast builds technology that helps food and beverage businesses run smoother, serve customers better, and grow with confidence. Our platform brings together the tools teams need to power daily operations—while turning complexity into clear, actionable insights. We're purpose-built for the pace of hospitality, and we're investing in new experiences that make great businesses easier to run at any scale.
About this role (Responsibilities)
We're looking for a Product Lead to join our New Ventures team and help grow one of Toast's newest products. We've shipped an MVP and have early customers. Now we need to reach product-market fit and then scale. This is a senior individual contributor role. You'll work directly with a small team of engineers and a design engineer.
You spend a lot of time with customers: on calls, in person, and watching how they use the product. You're good at taking complex problems and making them simple. You have a strong sense for the next right thing to build, and you keep scope tight so the team ships what matters most. You think in workflows and systems, not just individual features. You collaborate well with engineers, weighing tradeoffs and making calls together. You know when to keep testing and when it's time to invest in scale. You use AI tools every day to prototype, research, analyze data, and check your own thinking.
In this role, you will
- Help shape the product's strategy and roadmap as we move from MVP to product-market fit and scale.
- Own outcome briefs