Client Roles
ABOUT THE ROLE
Join a product team building AI voice agents for businesses in regulated industries. You will own the customer lifecycle from deployment through expansion, translating customer needs into effective agent experiences and helping establish how this function operates as the team grows.
WHAT YOU'LL DO
- Manage customer relationships end to end, learning each business, scoping deployments, and driving agent optimization and expansion into new use cases.
- Meet with customer decision-makers to communicate agent value, explain return on investment, and demonstrate business impact using data.
- Investigate agent behavior, debug specific calls, customize conversation flows, and address compliance requirements.
- Partner with product teammates to turn customer feedback and unmet needs into product capabilities.
- Develop playbooks and operating standards for the growing forward-deployed product function.
WHAT WE'RE LOOKING FOR
- At least 5 years of product management experience with customer-facing responsibilities, ideally at a startup.
- Experience working directly with customers and a background in product management, computer science, data science, solutions engineering, or strategy consulting.
- Strong product judgment, technical depth, and the ability to understand agent behavior and perform basic debugging.
- Comfort analyzing metrics, explaining ROI, and drawing actionable conclusions from data.
- Familiarity with AI workflow tools such as Cursor and ChatGPT, and tools such as Claude Code and SQL.
- Experience in B2B SaaS or regulated