Engineering Interns
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs.
As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands-on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job. You’ll also gain exposure to security-adjacent tasks relevant to IT support operations.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do
- Learn and assist in providing customer service and technical support for our employees
- Shadow and support laptop deployment as part of onboarding and refresh cycles
- Shadow and support laptop collection and account deactivation as part of employee offboarding cycles
- Participate in new hire orientations to understand policies, best practices and services used within Datadog
- Assist with general ticketing, account management, and basic troubleshooting under supervision
- Help maintain hardware and software inventory
- Contribute to documentation creation and maintenance
- Observe and support unified communications setups in conference rooms and common areas
- Participate in team meetings and knowledge-sharing sessions
- Gain exposu